Return Policy
Return Policy for Buyon99
At Buyon99, we are committed to ensuring your satisfaction with every purchase. If you are not entirely satisfied with your purchase, we're here to help. Please review our return policy below:
1. Returns
We accept returns within 30 days of the original purchase date. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
2. Exchanges
If you wish to exchange your item for a different size, color, or product, please contact our customer service team. Exchanges are subject to product availability.
3. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 15 days.
4. Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
5. Damaged or Defective Items
In the unlikely event that your item arrives damaged or defective, please contact us immediately. We will work with you to resolve the issue as quickly as possible, including providing a replacement or issuing a refund.
6. Non-Returnable Items
Certain items are non-returnable, including:
- Gift cards
- Downloadable software products
- Personalized or customized items
7. How to Initiate a Return
To initiate a return, please contact our customer service team at buyon99.com@gmail.com. Please provide your order number and details about the item you wish to return. We will guide you through the return process.
8. Contact Us
If you have any questions about our return policy, please contact us at . Our customer service team is available to assist you during regular business hours.
Thank you for shopping at Buyon99. Your satisfaction is our priority.
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